Terms & Conditions

Terms and conditions

Europe Global Holidays requires prepayment for a booked package at least 35 days prior to the departure. Vouchers and travel documents will only be released or sent to the delivery address upon receipt of full payment.

Refund and Unused Services

If the customer does not use all and / or part of the services to their full extent as arranged, no refunds will be granted by EGH

Amendments and Cancellations

Cancellation / Refund Policy

The client may cancel any tour or service before the departure date. In such an event, EGH must receive the cancellation in writing before the said date. Please see the appendix for the cancellation fees.

Refunds will be processed within 15 days from the date of cancellation of the tour as per above given cancellation policy.

COMPLAINTS

In the event of the client suffering harm or damages or the tour not corresponding with the contracted agreement, the client shall be both entitled and obliged to inform the service provider immediately and request redress. The service provider shall be obliged to provide assistance within a reasonable time. Should any difficulties not be resolved as they occur and you wish to lodge a claim, this must be made in writing with supporting documentation (confirmation of the supplier, train tickets and reservations etc.) within 30 days after your last travel day booked with EGH.

The agency shall not assume, create or incur any liability or any obligation of any kind, express or implied, against or in the name of or on behalf of EGH.

Insurances

The liability of travel, transport and airline companies is limited. EGH therefore recommends to the client to arrange for appropriate supplementary insurance cover (for example luggage, cancellation, accidents, illness, and possible repatriation costs). The all-inclusive prices quoted by EGH include no insurance cover.

Entry, Visa and Health Regulations

Every traveler is responsible for providing his/her own personal travel documents such as passport, visa and vaccination certificates. The visa costs are not included in the tour prices. In the event of a cancellation due to non-receipt or late receipt of a travel document, the cancellation terms and conditions shall apply.

Liability

Europe Global Holidays is not liable for slight negligence. This limitation of liability shall not apply in case of fraudulent intent, in case of bodily injury or personal damage, for the breach of guarantees and for claims arising from product liability. EGH is not liable for acts of force majeure (Cyber Crime, earthquakes, pandemics, floodings, etc).

EGH as an intermediary is particularly not liable for:

Loss or damage of property

In the event of loss or damage of property arising from incorrect or non-fulfillment of contract by EGH, the liability of EGH shall be restricted to a maximum sum equal to twice the tour price, unless such damage or loss was caused intentionally or due to negligence by the client or tour participants. Amounts of any such liability shall be subject to lower limits specified by international agreements.

More useful information

From our website, you can visit other websites by following hyperlinks to such external sitesWhile we strive to provide only quality links to useful and ethical websites. It means we will earn tiny commission if you make a purchase through these links. Useful links are Car Rental and Tours and activities.